8 Company Information

Welcome to UBreak We Fix, your go-to Electronic repair company in Denmark! We are a family-owned and operated business that has been serving the community since 2020.

Company Legal Name: You break we fix – Ubreak We Fix

Online Store: https://ubreakwefix.dk

VAT Number: DK 38804596

Skibhusvej 109, 5000 Odense"

 

who are we?

In Ubreak We Fix, we are dedicated to revolutionizing electronics repair in Denmark. With over 15 years of experience, our founder is a seasoned expert in the field.

At Ubreak We Fix, we take pride in our extensive repair services, offering expertise across a wide range of electronic devices. Here's a glimpse of what we can do for you:

Our skilled technicians are proficient in repairing various devices, including smartphones, tablets, and computers.

We believe that each device has a unique story to tell, and it's our craft to restore their narratives. From delicate screen replacements to intricate software solutions.

we breathe life back into your devices.However, our commitment doesn't end with repairs.

We also offer a thoughtfully curated selection of accessories, recognizing that technology is an integral part of your daily life.

Our goal is to enhance your digital lifestyle.Quality is paramount to us. We use only the finest components to ensure your device functions at its best.

We offer a variety of options, including OEM and Grade-A high-quality parts, to cater to different preferences and budgets.

Customer satisfaction is our priority. We are dedicated to providing exceptional service and finding swift solutions to any challenges that may arise. 

Your convenience matters, and we work tirelessly to streamline your experience.Located at the heart of Denmark's innovation hub,

we are more than just a repair shop; we are catalysts for progress, contributing to the vibrant technological scene.

Ubreak We Fix invites you to a world where craftsmanship meets technology, and where seamless repairs elevate your digital existence.

We are thrilled to be part of your technology journey, committed to breathing life into your devices and enhancing your digital lifestyle.

 

**Our Mission and Vision: Elevating Your Experience**

At Ubreak We Fix, our unwavering mission is to deliver an unparalleled level of service that redefines your expectations.

Our mission is to provide exceptional service that goes beyond mere device repairs; it's about revitalizing technology experiences and ensuring seamless connectivity.

We believe that every customer deserves nothing short of the best, and our commitment to this belief drives every facet of our operations.

 

**Vision:**

At Ubreak We Fix is crystal clear and resolute: to provide you with a repair experience that goes far beyond the ordinary.

We comprehend that your devices are not just tools; they are integral parts of your daily life.

With this profound understanding, our dedicated team of experts works tirelessly to ensure that each repair not only restores functionality but also elevates your overall device experience. Your devices are more than just gadgets; they are extensions of your life, your work, and your passions.

We recognize the vital role they play in your daily routines, and it's our mission to ensure they function seamlessly, enhancing your digital lifestyle.

Our commitment to excellence is unwavering, and we stand firmly behind the quality of our work.

When you choose Ubreak We Fix, you're choosing a repair partner dedicated to not just meeting but exceeding your expectations.

Thank you for entrusting your devices to us. We are honored to be part of your technology journey and look forward to continuing to provide you with exceptional service that elevates your device experience.

 

**Mission:**

Elevating Your Experience. We place a high focus on client satisfaction. We are committed to provide outstanding service and responding quickly to any problems that may arise. We go above and above to make sure you're as comfortable as possible.

The mission of Ubreak We Fix is to give you a repair experience that is above and beyond the norm.

We recognize that your devices play a vital role in your everyday life and go beyond being simple tools.

With this thorough understanding, our devoted team of professionals works tirelessly to make sure that each repair not only improves the overall usability of your device but also restores functionality. Your devices aren't simply tools; they're also extensions of your persona, occupation, and interests.

We understand how important they are to your daily activities, and it is our goal to make sure they work perfectly to improve your digital lifestyle.

We are steadfast in our commitment to excellence and confident in the caliber of our work.

You select Ubreak We Fix when you want a repair provider who will go above and beyond to fulfil your needs.

We appreciate you entrusting us with your gadgets. We consider it an honor to be a part of your technological adventure and look forward to continuing to offer you first-rate support that improves your device usage.

 

**Values:**

Your one-stop shop for all your electronic repair requirements is Ubreak We Fix.

Each device, in our opinion, has a special tale to tell, and it is our profession to revive those tales. from complicated software solutions to delicate screen replacements.

We give your electronics a new lease of life.

Our dedication, however, extends beyond repairs. We also provide a carefully curated assortment of accessories since we understand how important technology is to your daily life.

Your digital lifestyle should be improved is our aim.

For us, quality is everything. To ensure that your device performs at its peak, we only use the best components.

To suit varied tastes and budgets, we provide a range of solutions, including OEM and Grade-A high-quality parts.

We are more than just a repair shop; we are catalysts for advancement, adding to the thriving technical environment. We are situated in the Centre of Denmark's innovation core.

You are invited by Ubreak We Fix into a world where technology and craftsmanship coexist and where seamless fixes boost your online presence.

We are honoured to be a part of your technological journey and are dedicated to improving your digital lifestyle by giving your devices new life.

 

**Goals:**

Our unchanging goal at ubreak We Fix is to exceed your expectations by providing a level of service that is unmatched.

Our goal is to deliver outstanding service that goes above and beyond simple device repairs by reviving tech experiences and assuring seamless connectivity.

Every aspect of our business is driven by our conviction that every customer deserves nothing less than the best.

 

**Our Promise:**

At Ubreak We Fix, we are more than a repair service; we are your dedicated partners on a mission.

Our mission is to empower you with the best service, the highest quality repairs, and unwavering transparency. We pledge to uphold these values in every interaction, ensuring that your satisfaction remains our top priority.

As we stand here today, we make a promise to you – our valued customer.

We are committed to continuously improving our services, expanding our expertise, and setting new standards in the world of electronics repair.

Our dedication to excellence knows no bounds, and our relentless pursuit of innovation is fueled by the desire to be your top choice for all your repair needs.

We understand that your trust is earned through consistent quality, unwavering support, and unmatched service.

So, rest assured, we're not just your repair service today; we are your vision of tomorrow.

Together, we'll reach new heights in technology repair, and soon, we'll proudly be your first and only choice.

With our mission and vision as our guiding stars, we invite you to experience electronics repair in a new light.

Join us as we embark on a journey not only to mend devices but also to enrich lives through seamless technology experiences.

Thank you for entrusting Ubreak We Fix with your repair needs. We eagerly anticipate the opportunity to demonstrate our mission and vision through actions that consistently exceed your expectations.

 

**Championing Sustainability: A Commitment to the Environment**

Ubreak We Fix stands as a third-party small-scale repair establishment in Denmark, distinct in our approach to restoring devices and safeguarding the environment.

Unlike authorized affiliations, our foundation rests on utilizing our expertise to rejuvenate damaged devices, ensuring they avoid the fate of being discarded.

We recognize the profound impact of electronics on our planet, from the materials they're composed of to the energy they consume.

In our pursuit of repairing devices, we champion sustainability by extending the lifecycle of electronics.

Every successful repair is a step towards mitigating electronic waste, reducing the need for resource-intensive manufacturing, and minimizing our collective carbon footprint.

While our focus lies in mending devices, we also champion the cause of environmental preservation.

We take every opportunity to highlight the importance of responsible electronics management to our valued customers.

By breathing new life into devices, we play a pivotal role in combating the culture of disposability, and we hope that our efforts contribute to a more sustainable future.

Thank you for considering Ubreak We Fix for your repair needs.

We invite you to join us in our journey to not only revive devices but also contribute to the wellbeing of our planet.

Through every repair, we strive to make a positive impact, one device at a time.

 

**Our Commitment to Warranty and Customer Care**

At Ubreak We Fix, our commitment to your satisfaction doesn't end with the completion of a repair; it's an ongoing promise.

We take immense pride in offering comprehensive warranty plans that underscore our unwavering confidence in the quality of our services.

These warranties are not just a formality but a tangible testament to our dedication to stand firmly behind our work.

When you choose Ubreak We Fix, you're choosing more than just a repair service; you're choosing peace of mind. Our warranties are designed with your best interests in mind, ensuring that you're covered in the event of any unforeseen issues.

We believe that your trust in us should be met with a commitment to your device's longevity and performance. Our warranties are a clear reflection of this commitment, serving as a safeguard for your investment.

Your satisfaction is at the heart of everything we do, and our warranties are a concrete expression of this commitment.

When you entrust your device to Ubreak We Fix, you can rest assured that you're not just receiving exceptional repair services; you're receiving the assurance that we stand by our work, and we'll take care of you every step of the way.

Thank you for choosing Ubreak We Fix for your technology needs. We look forward to serving you with the utmost dedication and care.

 

Warranty Details:

- **Screen Replacement (Grade A Quality):**

Enjoy a generous 12-month warranty on Grade A quality screen replacements.

We are confident in the durability and performance of our parts, ensuring that your device remains in optimal condition.

- **Screen Replacement (OEM Quality):**

For those seeking the pinnacle of screen quality, our OEM quality screen replacements come with an extended 24-month warranty.

This premium choice embodies excellence and durability.

- **Battery Replacement (Grade A Quality):**

Experience enhanced battery life with our Grade A quality battery replacements, backed by a 6-month warranty.

We prioritize your device's performance and longevity.

- **Battery Replacement (OEM Quality):**

Elevate your battery experience with our OEM quality replacements, accompanied by a robust 12-month warranty. This choice embodies the epitome of reliability.

- **Other Parts:**

We proudly stand by all our repairs with an extended 24-month warranty on other parts of your device.

This coverage reflects our confidence in our craftsmanship and the quality of components we use.

 

Customer Benefits:

Additionally, we're excited to introduce our Clip Card initiative. When you choose Ubreak We Fix for your repairs, you're investing in a relationship.

With our Clip Card, every fourth repair comes with a bonus of 350kr, which you can apply towards your next repair.

It's our way of expressing gratitude for your continued trust in us.

Our commitment to excellence, transparency, and fair treatment underscores every aspect of our business.

We believe our warranty policies reflect this commitment, striking a balance that benefits both our valued customers and our ongoing pursuit of quality.

Thank you for choosing Ubreak We Fix. Your devices are in capable hands, and we're here to ensure they not only perform optimally but also exceed your expectations.

 

Convenient Service Options:

At uBreak weFix, we understand that life can get busy, and sometimes visiting our physical store might not be possible.

That's why we offer flexible service options to cater to your convenience. Whether you're unable to come to our store in person or prefer a more streamlined process.

we've got you covered.

Secure Device Sending:

For those who can't make it to our physical location, we provide a hassle-free option. You can simply send your device to us securely using our shipping service.

We'll provide you with a shipping label to ensure safe transit. Your device will be in expert hands throughout the process.

Online Booking Convenience:

Booking an appointment with us is now easier than ever. Visit our online booking page to reserve a time slot that suits your schedule.

This ensures that you receive our dedicated attention and expertise without any wait.

At uBreak weFix, our goal is to make your repair experience as seamless as possible.

Whether you choose to visit us in person or utilize our secure device sending and online booking options, you can trust that your device will be treated with care and expertise by our skilled technicians. Your satisfaction and convenience are our top priorities.

**Our Approach to Complex Repairs and Water Damage**

At Ubreak We Fix, our commitment to providing exceptional service is guided by a dedication to transparency and integrity.

We understand that not all repairs can be successful, and we want to be upfront about our approach to certain scenarios to ensure you have a clear understanding of our policies.

**Warranty Scope:**
It's important to note that our warranty covers manufacturer-related faults. It does not extend to issues caused by improper use or water damage.

Our meticulous inspection process allows us to identify the root cause of any damage, facilitating a comprehensive analysis that informs our approach to warranty claims.

**Water Damage Warranty Policy:**
Water damage is a unique challenge that presents complexities beyond normal repairs. While we understand the importance of addressing water damage, we must also clarify our warranty policy in these instances. Due to the unpredictable nature of water damage and the potential for varied outcomes, we regret that we are unable to provide a warranty for repairs involving water damage. Our approach here is rooted in transparency and a desire to manage expectations fairly.

We are dedicated to providing you with the most accurate assessments and solutions for your devices.

Our team of professionals leverages their expertise to provide you with the best possible outcome in every situation.

While certain scenarios may lead to limitations in warranty coverage, we remain steadfast in our commitment to delivering exceptional service and fostering trust.

Thank you for considering Ubreak We Fix for your repair needs.

We look forward to serving you with the highest standards of transparency, expertise, and customer care.

 

**Complex Repairs and Unrecoverable Data:**
In certain cases, after a thorough diagnosis, our experts may determine that a device is beyond repair.

While we strive to address a wide array of issues, there are instances where a repair is not feasible due to the extent of damage. In such cases, we make every effort to ensure your peace of mind.

While we cannot perform the repair, we do offer the option to return the device to you to attempt data recovery on your own terms. However, please note that for these particular cases, we do not provide any warranty.

 

**Championing Sustainability: A Commitment to the Environment**

Ubreak We Fix stands as a third-party small-scale repair establishment in Denmark, distinct in our approach to restoring devices and safeguarding the environment.

Unlike authorized affiliations, our foundation rests on utilizing our expertise to rejuvenate damaged devices, ensuring they avoid the fate of being discarded.

We recognize the profound impact of electronics on our planet, from the materials they're composed of to the energy they consume. In our pursuit of repairing devices,.

we champion sustainability by extending the lifecycle of electronics.

Every successful repair is a step towards mitigating electronic waste, reducing the need for resource-intensive manufacturing, and minimizing our collective carbon footprint.

While our focus lies in mending devices, we also champion the cause of environmental preservation.

We take every opportunity to highlight the importance of responsible electronics management to our valued customers.

By breathing new life into devices, we play a pivotal role in combating the culture of disposability, and we hope that our efforts contribute to a more sustainable future.

Thank you for considering Ubreak We Fix for your repair needs. We invite you to join us in our journey to not only revive devices but also contribute to the wellbeing of our planet. Through every repair, we strive to make a positive impact, one device at a time.

We also offer accessories and products for PCs, laptops, gaming consoles, Bluetooth equipment, screen protectors, mobile accessories, iPad accessories, MacBook accessories, mobile spare parts, laptop and computer accessories, headsets, chargers, network equipment, wireless extenders, and you can also schedule an appointment for mobile repairs.

U Break We Fix Store has decided to launch a new webshop with a focus on selling accessories, cables, and accessories for smartphones and tablets.

The focus of "You Break We Fix" is solely on selling accessories, while the "You break we fix" workshop specializes in repairing damaged smartphones, tablets, and PCs.

Our goal is to provide the quickest and easiest solution for you to get back on track.

Quality:

Your satisfaction is our guarantee for a successful outcome! We inspect and test all our components upon receipt to ensure their quality and to identify any defects.

We select multiple units from each product for testing before they are stocked.

Before dispatching on the same day, we thoroughly check our products and test iPhone screens before they are packaged and sent.

If a defect or issue arises, we recommend contacting us immediately (see service details above).

Quality Description:

We offer a variety of products and, consequently, various quality levels to choose from.

This approach is aimed at fulfilling all needs and desires.

Below, we have done our best to describe the different quality levels used for our products.

Screens Quality's :

Grade A+ Quality for iPhone 5 To  iPhone 14 series:

Grade A+ Super High-Quality LCD (+ High Brightness)
Grade A Touch/Digitizer
Back Light
Original IC Flex Cable
(This screen quality is widely used and recognized in the Danish and European markets).

NCC PRO ColorX Quality for iPhone 6 – 14 series:

Premium LCD (True Tone Display – ColorX)
OEM Back Light (Original Equipment Manufacturer)
Premium Glass with OL coating
Premium Touch/Digitizer
Premium IC Flex Cable
(ColorX technology provides exceptionally sharp colors that match 95% with the original).

Original OEM Quality for iPhone 5  To iPhone 8 Plus series:

Original LCD
Original Back Light
Original Touch/Digitizer & Original Flex Cable
OEM Glass (Original Equipment Manufacturer)
Polarized Camera Lens with AR coating
(This screen quality and color ratio are equivalent to the original).

GX Quality for iPhone X Series ,11 Series, 12 Series, 13 series,14 series 

OLED GX Hard OLED
Premium Glass with OL coating
Premium Touch/Digitizer
Premium IC Flex Cable
(Provides vibrant colors that match 95% with the original).

Original OEM Quality for iPhone X Series ,11 Series, 12 Series, 13 series,14 series 

Original OLED
Original Touch/Digitizer & Original Flex Cable
OEM Glass (Original Equipment Manufacturer)
Polarized Camera Lens with AR coating
(This screen quality and color ratio are equivalent to the original).
New Additions for iPhone 11, 12, 13, and 14 series:

We now offer Grade A+ and Original OEM Quality spare parts for the iPhone 11, 12, 13, and 14 series.

MacBook Screens: 

We also provide MacBook screens in three different quality options: Grade A+, and OEM Quality.

 

Complaints and Returns:

At UBreak We Fix, we strive to offer products of the highest quality. However, if you encounter any manufacturing faults with our products, we encourage you to contact us.

We stand behind the quality of our offerings, and if a product is found to be faulty due to manufacturing issues, we will gladly replace it.

For returns, we offer a 14-day window during which you can return a product. To be eligible for a return, the product should not be broken or show signs of misuse.

Additionally, the original packaging and product sticker should be intact and unused.

We take great pride in our commitment to professionalism and customer satisfaction. If you have any questions or need further assistance, please do not hesitate to reach out to us. Your experience with uBreak weFix is our utmost priority.

Our Stores:

Ubreak We Fix Skibhusvej 
Skibhusvej 109
5000 odense

Parking Information:
We do not have our own parking spaces. There is a parking area near Rema 1000 (where 2 hours of free parking are available; however, this is just a general guideline, and longer parking is also feasible). The parking area is located on Skibhusvej 100-109.

Public Transport:

If you are using public transportation, you'll find that https://ubreakwefix.dk is approximately a 15-minute walk from Odense Train Station.

This station serves both regional trains, local trains, and buses. Bus lines 51 and 58 from Odense Banegård N run every 10 minutes.

Customer Service: Phone: +45 42 34 87 23 Email: [email protected] Email inquiries are typically addressed within 24 hours on weekdays.

Phone Customer Support: Monday - Friday: 10:00 AM - 6:00 PM

For any complaints, inquiries, or guidance related to repairs, we are always available to assist you. Please refer to the flexible opening hours below for further information.

How it works

Complete Customer Ideas

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