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Tips & FAQ

The following are questions that customers often have, the first question is most common

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Frequently Asked Questions

How long will my repair/service take?

Upon receipt, we usually have a repair time of 1-2 business days, but be aware that some spare parts in some cases may be sold out due to high demand.If you come by one of our stores, the repair usually takes no more than 30 minutes, but contact our customer service and book an exact time for the repair, so you are sure that you avoid waiting time and that we have the spare part you need .

How much does a repair of my iPad cost?

Prisen på reparation af din iPad afhænger naturligvis meget af model og hvilken reparation der skal udføres. For at se den nøjagtige pris på netop din reparation kan du trykke på knappen herunder. See prices for iPad repairs ➜ Our Prices

Do you offer loan telephones for the repairs?

Yes. We offer loan phones if we have any available. Loan telephones must be picked up in one of our stores, and we charge a deposit of DKK 1,000, which is returned when you return the loan telephone.

Can you replace cracked/damaged laptop screens?

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

What does a repair of my iPhone cost?

The price of repairing iPhones obviously depends a lot on the model and what repair needs to be done. To see the exact price of your particular repair, you can press the button below.

See prices for iPad repairs ➜ Our Prices

I do not know what model my iPhone or iPad is, how can I see it?

All Apple devices can be identified by a model number, which appears on the back of the device, the SIM card port, or in ‘Settings’. This model number can then be entered on our website, which can then tell you which model you are wearing.

On the back of your device
On iPhone 7 or older models, as well as iPads, you can find the model number on the back of the device. Under the font “iPhone” or “iPad” you will find 2-3 lines with very small text. Among them you will find a model number that starts with ‘A’, followed by four numbers. For example: A1456.

If your iPhone or iPad works, you can actually find the model number in settings.

Go to ‘Settings’ and then go to ‘General’. Here you can press ‘About’ at the top. You will now be presented with a lot of information about your iPhone or iPad, but what we need is the model number. You will find this information as one of the first things on the page, but you have to press the text ‘Model number’ once to get the number you need.

On newer iOS versions, you can actually also see the model name, which means you do not actually need the model number to identify your device. You will also be able to see further down the page if there is any. should still be a guarantee on your device and how many GB of storage your device is born with.

Can you get a quantity discount if you need to have more units repaired?

We do not have any fixed quantity discounts, but if you have made many repairs, the store manager in the store can often find a good price for you.

Can I buy loose spare parts?

Ja, det kan du godt. Skriv blot til os på Support@ubreakwefix.dk med din forespørgsel, så vender vi tilbage til dig hurtigst muligt med en pris https://ubreakwefix.dk/shop/.

I have found a repairman who is much cheaper than you. Why are your prices so different?

One must be aware that there can be a big difference in the quality of spare parts for smartphones and tablets. We have chosen to offer our customers only the absolute best spare parts on the market, which ensures that your device works completely as before after a repair with us.

What do I do if my purchased smartphone or loss does not work?

If you experience unexpected problems with your smartphone or tablet, simply contact one of our stores or contact us by email or phone (Support@ubreakwefix.dk or 42205187). With us, you always have a 24-month warranty on your smartphone or tablet – no matter what condition it is purchased in.

What happens to my data (photos, text messages, etc.) if I sell my smartphone or tablet to you?

When we get a smartphone or tablet in, we first make sure to reset the device so that all your data is deleted. Therefore, it is also a requirement that Find My iPhone is disabled, as Apple devices cannot be reset with this feature enabled.

Of course, you are also welcome to reset the device yourself before handing it in.

How do I sell my smartphone or tablet to you?

You can either sell your smartphone or tablet to us via this webshop or by simply showing up at one of our stores.

Whatever you choose, we will transfer the money to your bank account as soon as we have reviewed your one

Do I need to change my battery - or buy a new mobile?

Det kan sagtens betale sig at få skiftet batteriet i sin mobil.

Men da den gennemsnitlige mobil har en levetid på lidt under tre år, er det ikke en nødvendighed for alle. Reparation og udskiftning er dog mere klimavenlige alternativer til en ny mobiltelefon.

The battery in your smartphone does not last as long as in the old days?

The main villain is that your mobile today needs to do more things and therefore requires more power. It is both your directory, your calendar, your bank, your TV, your computer – and not least your phone.

The more we wear on the battery, the shorter its life also. But how long does an average battery really last? Why does it lose potency? And how often is it necessary to change the battery in your mobile?

iPad will not charge - this is how you solve the problem

Will your iPad not charge, or is it just charging very slowly?

In this guide, we review the most common reasons why your iPad may have difficulty charging – or completely refuse to hold on to power. The checklist also gives you a number of specific tips on how to charge your battery quickly and gently.

5-step guide for if your iPad will not charge

1. Clean your charging socket of dirt and dust

First, check to see if your charging socket is dirty.

If it is full of dust, lint and other dirt, it can be difficult for your iPad to charge. If you have previously experienced that your iPad has

At Mobilopladere.dk, we recommend that you use a soft plastic toothpick to remove dirt from your charging socket. Soft plastic can not scratch or damage the receivers inside the plug.

If the dirt is too firmly attached, we recommend that you take it to a mobile and tablet repairer. They have experience and special equipment that can be used to remove dirt without damaging your tablet.

2. Check your charger – socket, adapter and cable

If your iPad does not want to charge, it does not necessarily mean that there is something wrong with it.

There may also be something wrong with the charger itself.

An iPad charger actually consists of three components:

An energy source – eg socket, computer or power bank
A lightning cable (iPad / Air / Mini / Pro 1. & 2) or USB-C cable (iPad Pro 3. and newer)
An iPad adapter
It is a good idea to check each item separately so you can find out if something is broken.

We always recommend that you choose an MFi charger. “MFi” stands for “Made for iPhone / iPad.” All MFi equipment is certified by Apple itself for use with their products. If you use an unauthorized or non-certified charger, you may be in poor quality.

If your iPad is charging slowly, it may also be because you are using an adapter with too low a voltage / watt.

If you use a traditional 5W adapter that you get with your iPhone, the iPad will also charge more slowly. Newer iPads also have fast charging. This makes them charge faster with adapters that have a higher voltage than the one you got when you bought your iPad.

3. Restart your iPad – Power on or off

The problem can also often lie in your iPad’s software. In that case, it can often be fixed with a reboot.

If there is still power on the iPad, you can turn it on and off as usual. If, on the other hand, the screen is frozen or you are experiencing other problems, you can try a “Hard Reset / Forced Restart”.

On older iPads, you do this by holding down the power button and the home button simultaneously for a few seconds.

If you are using a newer iPad without the home button, press and hold the “Volume up” button quickly, then press “Volume down” and release it again. Finally, hold down the power button until the device restarts.

4. Turn off your iPad while charging

If your iPad displays a charger icon next to your battery level – but it still loses power while charging – you may be using too much power.

There can be a number of different processes running in the background, which helps to drain your iPad of power. Or you may be using it while charging. If the problem is here, the solution is simple: turn off your iPad while it is charging.

5. If nothing else helps – order a repair

If your iPad still will not charge, it’s probably time for a repair.

The problem will often be with your mobile battery. It typically costs a few hundred kroner to get replaced. But after that, your iPad should work like new.