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Tips & FAQ

The following are questions that customers often have, the first question is most common

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Frequently Asked Questions

How long will my repair/service take?

Upon receipt, we usually have a repair time of 1-2 business days, but be aware that some spare parts in some cases may be sold out due to high demand.If you come by one of our stores, the repair usually takes no more than 30 minutes, but contact our customer service and book an exact time for the repair, so you are sure that you avoid waiting time and that we have the spare part you need .

How much does a repair of my iPad cost?

Prisen på reparation af din iPad afhænger naturligvis meget af model og hvilken reparation der skal udføres. For at se den nøjagtige pris på netop din reparation kan du trykke på knappen herunder. See prices for iPad repairs ➜ Our Prices

Do you offer loan telephones for the repairs?

Yes. We offer loan phones if we have any available. Loan telephones must be picked up in one of our stores, and we charge a deposit of DKK 1,000, which is returned when you return the loan telephone.

Can you replace cracked/damaged laptop screens?

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

What does a repair of my iPhone cost?

The price of repairing iPhones obviously depends a lot on the model and what repair needs to be done. To see the exact price of your particular repair, you can press the button below.

See prices for iPad repairs ➜ Our Prices

I do not know what model my iPhone or iPad is, how can I see it?

All Apple devices can be identified by a model number, which appears on the back of the device, the SIM card port, or in ‘Settings’. This model number can then be entered on our website, which can then tell you which model you are wearing.

On the back of your device
On iPhone 7 or older models, as well as iPads, you can find the model number on the back of the device. Under the font “iPhone” or “iPad” you will find 2-3 lines with very small text. Among them you will find a model number that starts with ‘A’, followed by four numbers. For example: A1456.

If your iPhone or iPad works, you can actually find the model number in settings.

Go to ‘Settings’ and then go to ‘General’. Here you can press ‘About’ at the top. You will now be presented with a lot of information about your iPhone or iPad, but what we need is the model number. You will find this information as one of the first things on the page, but you have to press the text ‘Model number’ once to get the number you need.

On newer iOS versions, you can actually also see the model name, which means you do not actually need the model number to identify your device. You will also be able to see further down the page if there is any. should still be a guarantee on your device and how many GB of storage your device is born with.

Can you get a quantity discount if you need to have more units repaired?

We do not have any fixed quantity discounts, but if you have made many repairs, the store manager in the store can often find a good price for you.

Can I buy loose spare parts?

Ja, det kan du godt. Skriv blot til os på Support@ubreakwefix.dk med din forespørgsel, så vender vi tilbage til dig hurtigst muligt med en pris https://ubreakwefix.dk/shop/.

I have found a repairman who is much cheaper than you. Why are your prices so different?

One must be aware that there can be a big difference in the quality of spare parts for smartphones and tablets. We have chosen to offer our customers only the absolute best spare parts on the market, which ensures that your device works completely as before after a repair with us.

What do I do if my purchased smartphone or loss does not work?

If you experience unexpected problems with your smartphone or tablet, simply contact one of our stores or contact us by email or phone (Support@ubreakwefix.dk or 42205187). With us, you always have a 24-month warranty on your smartphone or tablet – no matter what condition it is purchased in.

What happens to my data (photos, text messages, etc.) if I sell my smartphone or tablet to you?

When we get a smartphone or tablet in, we first make sure to reset the device so that all your data is deleted. Therefore, it is also a requirement that Find My iPhone is disabled, as Apple devices cannot be reset with this feature enabled.

Of course, you are also welcome to reset the device yourself before handing it in.

How do I sell my smartphone or tablet to you?

You can either sell your smartphone or tablet to us via this webshop or by simply showing up at one of our stores.

Whatever you choose, we will transfer the money to your bank account as soon as we have reviewed your one

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